OFFICIAL WEBSITE FOR MARMOT AUS & NZ

  • Rural Delivery: Allow an additional 2 days on above timeframes
  • International Delivery: Up to 15 Working Days

We aim to dispatch all orders within 48 hours on working days. You'll receive confirmation once your order has left our warehouse.

We recommend placing your Christmas orders early to avoid disappointment.

COVID-19 Update

During the COVID-19 outbreak many courier companies have changed their delivery policies to implement a process of 'contactless' deliveries.  Where a courier would normally require a signature we have been advised they may now;

  1. Knock on the door

  2. Step back 2m, to comply with social distancing guidelines

  3. When the door is answered, they will ask your name, which will be recorded instead of your signature

  4. If the door is not answered, they will leave a 'Card to Call' as per normal procedure.

Shipping Guidelines

New Zealand Shipping

Have your order delivered to your home or office ANYWHERE in New Zealand. For orders placed in the morning, we aim to dispatch in-stock smaller items for standard delivery (allow up to five business days - New Zealand, and more time if you are in a remote or rural location). For larger items, a team member will be in contact to arrange a suitable delivery time.

Business Days are defined as Monday through Friday. As we ship via courier we are unable to deliver to PO Box addresses. Deliveries to Chatham Islands, Stewart Island, and Great Barrier Island may attract additional fees. Contact us for more information.

Australian Shipping

We are pleased to offer apparel shipping to Australia at a flat rate of $19.50 per order. Please note we are unable to ship large equipment items (Tents, sleeping bags, packs) Please see your local retailer for assistance with these items.

Rural deliveries may attract additional charges. Contact us for more information.

Shipping & Handling Fees

We always show the delivery fee so you know your total order cost right away. The delivery charges will be automatically calculated and will be included in your order at checkout.

New Zealand
Australia
Small Items $7.50 $19.50
Medium Items
FREE (Orders over $150) $19.50
Large/Bulky Items FREE (Orders over $50) N/A

Free Shipping Offers are subject to change.

Accepting Your Order

We want to make sure your items arrive safely in your hands for you to enjoy. We will not leave items in an unsecured place regardless of the circumstances and a signature will be required on delivery. If the courier is unable to hand your item over to you, a "card-to-call" will be left with details for how you can pick-up or arrange re-delivery of your order. If the courier fails to deliver it 3 times, the item/s will be returned to the Allsports Distribution Centre.

Tracking Your Order

Once your order has been shipped, you will receive an email containing the shipping reference number which you can use to track your order.

 If you haven’t received your order in 10 days feel free to contact us or call Allsports Distribution during business hours on +64 7 377 1033 (note: This is a New Zealand phone number and international calling rates may apply)

Safe Online Shopping

As the official distributors of Marmot in NZ and Australia, we are commited to providing you with a safe online shopping platform. Our official URL's are www.marmotnz.co.nz and www.marmotau.com. Lately there has been an increase in sites pretending to be us and other NZ & Australian businesses. For safe online shopping advice, please visit netsafe.org.nz. If you think you have been a victim of an online scam or spot a fake Marmot website, please let us know. You can also report it online here.